Frequently Asked Questions

We're here to answer your questions. Can't find what you're looking for? Chat with us here.

For orders placed during Season 2, please note that we are working on processing these orders as fast as possible. We plan to begin shipping items the week of January 27, 2020. Thank you for your understanding and continued patience!

Ordering

  • Can I edit my order after it was placed?

    Unfortunately, once an order has been submitted, we are unable to make any changes or adjustments to any items within the order. Additionally, we are unable to edit the shipping address provided on the order.

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    Please make sure you double check your order before you place it to avoid any issues.
  • Can I cancel my order after it was placed?

    All sales are final! We will not provide refunds for any orders placed.

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    Please make sure you double check your order before you place it to avoid any issues.
  • What payment methods can I use?

    The current payment methods that are accepted on our website are:

    • Credit/Debit (Visa, Mastercard, Amex, Discover, JCB, Diners Club)
    • PayPal Express Checkout
    • Shopify Pay
    • Apple Pay
    • Google Pay

Returns and Exchanges

  • How do I process a return or exchange?

    All sales are final! Unfortunately, we do not accept returns or exchanges on any orders. Additionally, we will not offer refunds for any orders. If there is an issue with your order, please contact us here to see if you are eligible for a return (only damaged items or incorrect items).

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    Please make sure you double check your order before you place it to avoid any issues.
  • What can I do if I received the wrong order?

    If you received your order with incorrect or damaged items, please hold onto the original packaging and repack the incorrect items. Additionally, please get in touch with us here so that we can resolve the issue.

Shipping

  • How long will it take to receive my order?

    Please allow at least two to four weeks for your order to be shipped from our facility. Once your order has shipped, it should arrive within the expected timeframe according to the shipping option you selected.

  • Where do you ship to and from?

    All orders are shipped from our partner facility in Los Angeles, California. We are able to ship orders worldwide.

  • What shipping options are offered?

    Our current shipping offerings are provided through USPS (Domestic and International) and DHL (International). These options can be viewed at checkout. Please select the shipping option that best suits your needs.

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    We are unable to guarantee that your order will arrive on a specific date.

    If you qualify for free shipping, please select the "Free Shipping" option. Priority Mail is our only domestic shipping option and will be used to ship orders that qualify for free shipping as well. If you select Priority Mail on a domestic order over $100, you will NOT be refunded for the shipping cost.